Knowledgeable support staff 24/7
Real-time, on-line ATM management
Advanced trouble-shooting notification
Access your terminals anytime, anywhere
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Whatever the size of your operation, enjoy the option of
Smart Processing Solutions™
real time monitoring service, or benefit from convenient
in-house portfolio management through the Smart Processing
Suite™ and WEBMON™: The real-time, on-line ATM management tool; for terminal information anywhere, anytime.
› 24/7 Support
› Communications Monitoring
› Complete in-house monitoring access
› Real-time control
› Easy to read
analysis
› Troubleshooting
› WEBMON™: On-line, real-time ATM
monitoring and management
24/7 Support
Benefit from the services of the knowledgeable support staff at Smart Processing Solutions. Staff monitor your system operations 24/7, seeing what you see, alerting your organization of any issues
such as Network activity.
Communications Monitoring
Our skilled operators perform active, real-time
monitoring of live Network connections and communications
systems, ensuring the continuous processing of valid
transactions. Our knowledgeable team has the industry
experience necessary to take a proactive approach to
diagnosis, providing assistance with troubleshooting and
problem resolution where authorized or required. Use the
benefit of our expertise to ensure that your technical team
can maximize your uptime efficiently.
Complete in-house monitoring access
System Operation monitoring is also available within The
Smart Processing Suite™ to provide you up-to-the-second reports on network performance levels, device status and transaction activity.
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Real-time control
Our real-time monitoring and management system gives your
organization total access to your network activity and Cardholder base.
View transactions as they occur, with statistical analyses on your Institution’s performance. Up-to-the-second, real-time control over all Card, Account and Limit information ensures that you have the security and reliability you need to protect your business, and the flexibility to provide your customers with the best service possible.
Easy to read Analysis
SmartAcquirer’s easy-to-use interfaces make analysis of ATM data simple: color-coded icons identify devices experiencing errors or periods of inactivity. Configuration of your terminals is made easy through a series of wizards and comprehensive menus, giving you the ability to instantly make changes to the functions of your terminals without leaving your office – including
terminal status screen data, where applicable.
Troubleshooting
Our automated email/pager notification feature allows you to rest easy knowing that your service staff will be immediately alerted when your terminals need attention.
AlertPlus is the newest improvement in notification options available. Split shifts, configurable or departmental based notifications provide a superb management tool at no additional cost. By keeping your finger on the pulse of your terminals, you will reduce/eliminate downtime and avoid lost revenues.
WEBMON™: On-Line Real-Time ATM
Monitoring and Management
SmartAdministrator also includes several value-added subsystems.
WEBMON™, the industry’s most advanced web
based monitoring and management tool for ATMs and POS
devices, will bring a new level of satisfaction to you and your customers.
For organizations wishing to have remote access to their terminals, WEBMON™.
Provides critical tools to manage your cash and other supplies, WEBMON™ will ensure maximum up-time for your ATMs, while providing the reports, graphics and statistical analyses to maximize your profits and keep your clients satisfied.
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